Okay, time for a second installment in my Ten Questions to Ask Your Photographer Just to recap, in case you haven’t seen the previous post, I’m answering a list of questions for your wedding photographer as found in Inside Weddings Summer 2010 edition.
3 What is the backup plan in case they fall ill or can’t do the work for any other reason? This would be a really hard situation to encounter. Chances are slim that both of your photographers would be injured or ill to the point where neither could be at your wedding, so the more likely situation is that one of us is sick. In that case, we would get on the phone and call all of our associate photographers first, then reach out to friends, then to friends of friends. Somewhere in that chain of calls we would most certainly find someone to fill the shoes of the injured or sick photographer. If both of us must be replaced, the situation is similar, we are quite well networked in our industry and we just start calling people of similar caliber to us to find someone who can shoot the wedding. Our clients have the option to refuse any substitution and have any money they’ve paid us returned.
Fortunately we have never had to deal with this situation, but I have had to fill in for an injured photographer. That was less than ideal, but it worked out ok. I got a call from a colleague who injured himself mountain biking on a Thursday before a wedding. He needed me to fill in on Saturday! So, I put on my wedding appropriate attire, packed up my gear and went to meet a bride I’d never met before at her wedding. Weird :-/
4 What happens to your deposit in the unlikely event you need to postpone or cancel your wedding? When you sign a contract with us, a non-refundable deposit is required to lock in your wedding date. If you postpone or cancel, that deposit is not returned :-( The only exception to this would be if we were able to book another wedding in your place, then we would refund the deposit. I can recall only two times that we have had an outright cancellation and another two times we’ve had postponements. The big problem here as far as we are concerned, is that most weddings book 7-10 months out, so if a wedding date is cancelled 3 months before the date chances are very slim we will be able to re-book that day. Your deposit can be transferred to another date if you reschedule, provided we are available for that date.
5 Will the photographer contact you before the wedding to go over details like last-minute changes to the schedule (i.e. rain plan for doing your formal portraits indoors)? Yep, we will touch base with you a few weeks before your wedding to nail down time line details, locations, family shot lists, etc… Often, we even do this in person at your wedding site so we can have a little ‘face time’. For a rain plan, we would figure out our options or maybe accept that we would have to do your bride and groom portraits on another non-rainy day. Knock on aluminum and plastic (my keyboard), we’ve never had a significant change of plans caused by rain or other bad weather.
Stay tuned for part 3 in this series…